No. We offer exchanges only — a damaged, faulty or wrong item is replaced free of charge.

Is an unboxing video required?

Yes. Exchanges are only accepted with a video recorded while opening the parcel.

How long do I have to report a problem?

Three days from delivery, on WhatsApp.

Every parcel is packed with care. If something still arrives wrong, we will make it right — under the conditions below.

We offer exchanges only (we send a replacement); we do not give cash refunds.
An exchange is accepted only if you recorded a video while opening the parcel. The video must show the sealed parcel with its label and the full opening, without cuts.
If an item arrives damaged, broken, faulty or wrong, we exchange it free of charge when you send proof (the unboxing video and clear photos).
Report the problem on WhatsApp within 3 days of delivery, with your order number.
Keep the original packing and the remaining product until the exchange is complete.
For food safety, opened or used packs cannot be exchanged for reasons of taste or preference.
No exchange without proof, after 3 days, or for damage caused after delivery.
Once approved, the replacement ships at our cost within 3–5 working days. If the same item is out of stock, you may choose another item of equal value.

Record a video from the moment you start opening the parcel until the product is visible.
If something is wrong, send the video, photos and your order number on WhatsApp within 3 days.
We review it and reply within 1–2 working days.
Once approved, we send the replacement to you free of charge.

Do you give refunds?: No. We offer exchanges only — a damaged, faulty or wrong item is replaced free of charge.
Is an unboxing video required?: Yes. Exchanges are only accepted with a video recorded while opening the parcel.
How long do I have to report a problem?: Three days from delivery, on WhatsApp.